Coronavirus (COVID-19): Patient Update

Dear Practice Plan members,

The Old Surgery Dental Practice team have been working tirelessly to keep our practice a clean and safe environment for you.

We work in an environment where the prevention of the spread of a whole range of infections is woven into everything we do. In addition to our usual scrupulous cross infection control measures, we have been paying particularly close attention to all government guidance and updates related more specifically to Coronavirus.

Given the unprecedented situation in the UK regarding the rapidly spreading COVID-19 virus, we feel we must use our own clinical judgement and act in the best interests of our patients and staff.

We feel it is essential that we do our part to reduce the spread of this virus, and so, it is with very heavy hearts, that we have taken to decision to temporarily close the practice for non emergency care.  All being well, we will re-open on Monday 13th April. We will of course keep you updated with the latest information on our website and also our Facebook page  and Instagram account.

We really appreciate your continued support as a member of the practice during these difficult times. I want to reassure you that we will, of course, rearrange your routine dental health visits (such as examinations and hygiene appointments) when we are back up and running, as we will then all need to focus on our health more than ever.

I’d ask that you’re patient with us during this period of closure – we need your help right now for us to be able to continue to help you and your family when we are able to re-open. As such, your membership plan will continue to run as normal during this period of closure.

Making the decision to close the practice has not been taken lightly, and we have absorbed all the guidance from our various advisory and regulatory bodies, such as the General Dental Council, Chief Dental Officer for England and The British Dental Association. We feel, it is in the best interests of all our patients and their health for us to close the practice for a short while.

Looking after the health of our patients is our absolute priority and so we will be operating an Emergency Telephone Consultation service for our patients who have urgent pain or swelling during this period of closure.  If you urgently need assistance, please us on 01270 587820 and follow the instructions on the recorded message.

We would urge you to discuss your concerns regarding your dental plan membership and consider the benefits you will continue to receive and the scheme cover in place should you become redundant. You will receive your appropriate appointments this year, and at this time we are clarifying if being placed into ‘furlough’, as per the governments scheme will qualify as redundancy and ensure the continuation of membership –  we will update you on this as soon as possible.

We are hopeful that examinations and hygiene will not be delayed by much more than a month, but please check our website, Facebook and Instagram for updates.

Full details of the scheme rules, benefit levels and what is and isn’t considered is available at or you can request a hard copy of the member handbook from us at the practice.

We will keep you informed of any further changes that may be announced or take place.

As a team, we are doing everything we possibly can to remain fit, well and able to work so that we can continue our usual high standard of dental care for you when we return.

Thank you for your support, and stay safe,
The Team at the Old Surgery Dental Practice

The following is a list of benefits for being a member of our practice scheme:

Regular dental examinations with the dentist and gum health appointment with the hygienist.

We want to make sure all our patients are seen regularly as we know this is the best way to keep your dental health in tip-top condition. Having peace of mind that your membership entitles you to these regular appointments will mean we can always keep the focus on prevention, keeping you as healthy as we can, and supporting you to keep your teeth for life.

A flat monthly fee for your routine dental care which is clearly defined

Our membership is very transparent – you’re only paying for what you’ll definitely need – visits to the dentist and hygienist.

Allows you to budget monthly for your dental care

The monthly membership allows you to be able to budget for your routine dental care in a similar way to most other things. We feel this supports our patients to keep their dental care as affordable as possible, while allowing them to spread the cost of their routine appointments across the year.

Better value than visiting the practice on a pay as you go basis

We want to thank patients for their loyalty to the practice, and for joining the membership. This is why we make sure the membership always works out to be favourable in comparison to our pay as you go fees.

By visiting regularly, Dental Health is easier to maintain, meaning fewer problems down the line

Visiting the dentist and hygienist on a regular basis will mean much less chance of invasive treatment later – by seeing you regularly, if there are any problems, we can identify them nice and early and treat them quickly. This will make sure we keep you as healthy as we can and support you to keep your own teeth for as long as possible.

Exclusive Discount on many treatments you may require or request

As a thank you to patients who join the membership for their commitment and loyalty, we offer exclusive discounts on many treatments in the practice – making sure these are always favourable to our pay as you go fees and to help make any treatment you may want a little more affordable.

You’ll have the opportunity and choice of treatments which may not have been available on NHS

The NHS can be quite restrictive for the treatments that are available, especially if the treatment is for a molar tooth. As a membership patient you will have full autonomy over your treatments.

Includes access to a comprehensive Assistance Scheme

Access to funding should you have a Dental Trauma or need to access a dentist out of hours both in UK and Worldwide. (Please refer to Scheme Handbook for full details)
The handbook is available as both hard and electronic copies from the practice.

Guaranteed access to your Dentist not just the Practice

The membership ensures you are registered with the dentist of your choice in the practice, and other than emergencies, you’ll always see the same person. We want you to have peace of mind, seeing the dentist you know and trust.

Helping you spread the cost of your Dental Care

All our Dental Care Plans Include:

  • Dental Health Examinations (1 or 2 appointments per year as advised) to provide:
    • Clinical examination
    • Checking for signs of oral cancer
    • Small x-rays where clinically necessary
  • Hygiene Appointments (as detailed below for each specific plan) to provide:
    • Scale and polish
    • Periodontal advice
    • Preventive techniques to reduce decay and gum disease.
  • Assessment of emergencies and dental pain with any temporary treatment required, carried out at the practice during normal surgery hours.
  • Preventative screening.
  • All subsequent remedial work within 12 months of completed restorative work.
  • 10% reduction off any standard laboratory-based treatments required, i.e. crowns and bridges.
  • 10% reduction off any fillings.
  • 20% reduction off any additional hygiene work.
  • 20% reduction off oral hygiene products purchased at the surgery.
  • Worldwide Trauma Assistance Scheme to protect against the cost of large unforeseen accidental damage.
  • Redundancy Protection for your monthly plan payments for up to 12 months.

How much does a Dental Care Practice Plan Cost?

Dental Plan 1

£16.00 per month

Plan includes either:
Two Dental Health Examinations & 2 x 20 minute hygiene appointments per year.
One Dental Health Examination & 3 x 20 minute hygiene appointments per year.
One Dental Health Examination & 2 x 30 minute hygiene appointments per year.

Dental Plan 1 Extra

£19.25 per month

Plan includes either:
Two dental health examinations & 2 (30 minute) hygiene appointments per year
Two dental hygiene examinations & 3 (20 minute) hygiene appointments per year
One dental hygiene examination & 4 (20 minute) hygiene appointments per year

Dental Plan 2

£27.45 per month

Plan includes:
Two dental health examinations & 4 (30 minute) hygiene appointments per year
All radiographs and emergency treatment, see brochure for further details

“We will always recommend the most suitable Plan for each individual patient depending on your current oral health needs, your previous treatment history, and long term goals”

Emergency Temporary Treatment

If you are in the UK
We may pay Benefits for emergency callout and Emergency Temporary Treatment costs when you are away from home and/or otherwise more than 15 miles from your dental practice and you could not reasonably access your dentist’s own emergency arrangements. In respect of emergency callout costs (to open surgery) in the UK, you may request payment towards callout fees.

Dental Trauma

Cover is provided should you be unfortunate enough to suffer a dental trauma, for example, as a result of a road traffic accident or an accident at home or at work. The insurers will settle the claim up to the policy limits and you will need to pay any relevant excess and shortfalls.


Benefit is provided should you have to stay in hospital as a result of dental trauma.

Permanent Facial Disfigurement

Benefit is provided should you be scarred on the neck or face as a result of the accident that has also caused dental trauma, where scarring is still visible after 12 months of occurrence.

Oral Cancer

A payment will be paid upon diagnosis of oral cancer.

Redundancy Protection

Premiums paid for up to one year.

A leaflet giving details of the insurance cover, limits, excesses and exclusions is available at the practice.

Scheme Governance

The Scheme is a wholly discretionary scheme, not an insured scheme. It is funded by your Dental Plan Administrator to pay Benefits at the sole and absolute discretion of the Scheme Manager.

The Scheme is operated by Worldwide Assistance Ltd. Its purpose is to assist Dental Plan patients who suffer a Dental Trauma and/or dental emergency or who are diagnosed with Oral Cancer. The Scheme makes payments to fund treatment at the sole and absolute discretion of the Scheme Manager.

The Fund receives payments from Dental Plan Administrators in the Wesleyan Group. The Fund is applied solely to assisting Dental Plan patients, with the only other costs charged to the Fund relating to administration of requests for assistance made and the management of the Fund’s resources.

What is a wholly discretionary scheme and how is discretion applied?

Dental Plan patients are eligible to request assistance from the Scheme in the event of a Dental Trauma and/or dental emergency or diagnosis of Oral Cancer. The Scheme responds to such requests on a wholly discretionary basis. This means that, whilst the Scheme aims to provide Benefits in most cases, the Scheme has no obligation to provide any Benefit unless the Scheme Manager first decides (in its sole and absolute discretion) that the Scheme should provide a Benefit.

Do you have any questions?

Book a consultation and take the first step towards a happy, healthier smile.

Your initial visit will allow you to look around the practice, meet the team, and discuss any concerns you may have with one of our experienced dentists.