Coronavirus (COVID-19): Patient Update

Dear Patients and Friends

We are in this together, but all need to work alongside guidance whilst ensuring we are also caring for you in the safest way possible.

Due to COVID-19, the Practice is following the NHS guidelines for dentists and is unable to provide routine dental care.

Your safety is our priority!

Given the unprecedented situation in the UK regarding the COVID-19 virus, we wish to reassure you that we are continuing to keep our practice clean and safe for both you and our team.

We are regularly checking with Public Health England for updates in the interests of safety and wellbeing for our patients and team, and adjusting our protocols as and when advised.

We are only able to see patients who are experiencing a dental emergency.

We are working in very small teams split over different days and we are available to provide advice and support for any dental needs or concerns.

We will see all non-plan private patients on the NHS, the dentist may only be able to give advice, temporise or get the patient out of pain.

We are very limited in what we can provide but can triage any difficulties and we are doing our very best to get some supplies of masks and protective equipment to enable us to provide more care.

As dental practices have not been provided with much needed protection yet, the government are setting up centres where you can be treated safely in an appropriate environment using the most protective measures, we can help you to access this care if required.

23rd March 2020

You can access and the most up to date government guidance at

Our team will be contacting you to reschedule any of your booked appointments.

Do ask if you have any questions or concerns – we are here to help you throughout this difficult time. Call us on 01270 587820.

Thank you for your support in keeping everyone safe. Our thoughts are with all who have been affected by the Coronavirus pandemic.

Keep safe, keep well.

Steve Lomas, Rich Willis and all The Old Surgery Team