A healthy mouth and an attractive smile can have a big impact on a patient’s life. It’s a real privilege to see the difference we can make towards attitudes to oral health and dentistry.
I think this is my favourite part of the job…seeing the patient journey… turning fears into confidence and achieving fantastic results.
The question I probably get asked the most is “What is a treatment coordinator?” “What do you actually do?”
As a treatment coordinator, I’m in a lucky position, to be able to work closely with all members of the dental team, and our new and existing patients.
My day begins responding to emails from patients, we receive a wide range of enquiries, from people who wish to consider having treatment with us, to patients who want to amend their appointments. I try to respond promptly to all our email enquiries, so this is something that I will continue to do throughout the day.
As well as emails, we receive lots of calls from people wanting to know more about the treatments we offer. I am always available to chat and answer questions, which again, I continue to do throughout the day.
We offer different kinds of consultations at the practice for potential patients, the first is made in conjunction with also seeing a dentist. We spend time gathering any information that we need and discussing goals and any concerns that a patient may have, before continuing with assessment by the dentist.
It is very often the case that following an assessment with the dentist we invite the patient to return to discuss their treatment options in what we call an ‘options meeting’. Prior to this appointment it is my job to ensure that all treatment planning is completed, and that we have a presentation of clinical photos and x-rays for the patient to see and discuss.
As an alternative to an initial consultation with the dentist, we also offer complimentary consultations to enable either potential or existing patients to see and discuss the treatments available at the practice without the need for seeing a dentist.
These consultations take place away from the dental chair and allow people to discuss what bothers them about their teeth or smile, offers the opportunity to look the possible solutions available to them and ask any questions that they may have. Consultations are available for all the treatments we offer including teeth straightening, options for replacing missing teeth, solutions for replacing full arches of teeth, composite bonding and veneers.
I also work closely with our specialised and specialist dentists providing a referral service for periodontics, endodontics, implants, restorative and cosmetic treatments for our dental colleagues in the local areas. Referrals are processed and a letter is sent explaining to patients, what will happen next. We are then able to arrange the necessary appointments and keep the referring dentists updated on the progress of each patient.
Whether it be an existing patient, a new patient, a potential patient or a patient referred to the practice, it is sometimes difficult to be able to speak to the dentist directly, so I am also available 5 days a weeks as a point of contact to answer any questions or queries.
Phew…where did the time go?!