Complaints Procedure

In this practice we take complaints very seriously and try to ensure that all our patients are pleased with their experience of our services. When patients complain - they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. You may make a complaint to:
Lisa Bainham - Practice Manager
Steven Lomas - Practice Owner
Richard Willis - Practice Owner

Complaints may be made verbally or by writing.

We will acknowledge the patients the patients complaint in writing and enclose a copy of our full complaints procedure. We will contact the complainant within three working days to establish and confirm the issues raised and agree a way forward, including a time scale and agree a local resolution and how we can if possible resolution and how we can if possible resolve locally to the complainants satisfaction. we will agree the response format either by letter,email, meeting or verbally - followed by a letter.

Alternatively patients can choose to contact the PCT in the first instance of a complaint, although the PCT will advise that complaints are commonly more appropriately dealt with by the practice.

If patients are not satisfied with the results of our procedure then a complaint may be made to:

Complaints about Private Treatment

The Complaints Service - 018256120540

The Dentists Registration Body

The General Dental Council,
37 Wimpole St,
London
WIM 8DQ

For Complaints about NHS Treatment

Central & Eastern Cheshire Primary Care Trust,
Universal House,
ERF Way,
Off Pochin Way,
Middlewich,
CW10 0QJ

Tel: 01606 275303
www.cecpct.nhs.uk

You can also contact ICAS for free advice - 0845 10 3735

If you require a copy of our full complaints procedure please contact us.

Terms & Conditions
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